30-day returns. Not the right fit? We'll make it right.
We want you and your dog to love your harness. If it's not the right fit or doesn't meet your expectations, you may request a return within 30 days of delivery, subject to the conditions below.
To be eligible for a return, your item must be:
Email hello@trailharness.com or use our contact page before sending anything back.
We will reply with the return address and instructions. Return shipping is the customer's responsibility. If there is a problem with the order itself, tell us before returning the item so we can review it.
Package the item securely with its original tags and packaging, then send it using the instructions provided.
Once the return is received and inspected, an approved refund will be sent to the original payment method. Your bank may need additional time to post it.
Direct exchanges are not currently offered.
Return the original eligible item for a refund, then place a new order for the preferred size or colour.
Approved refunds are issued to the original payment method after the returned item is received and inspected.
Please allow an additional 3-5 business days for the refund to appear in your account, depending on your financial institution.
Return shipping is the customer's responsibility. Contact us first if the item arrived damaged, incorrect, or otherwise not as ordered.
We're here to help make the return process as smooth as possible.
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